Refund Policy

At Gîtes des Oursons, we strive to provide the best possible experience for our customers. Our refund policy is as follows:

 

1. Cancellation by the customer

- All cancellation requests must be sent by email to gitesdesoursons@gmail.com.
- Refunds depend on the cancellation date relative to the arrival date:
- Cancellation up to 7 days before arrival: 100% refund of the deposit or payment.
- Cancellation less than 7 days before arrival: no refund, except in cases of force majeure (serious illness, death, etc. with supporting documents).

 

2. Cancellation by Gîtes des Oursons

In the event of cancellation on our part (technical problem, unavailability of the accommodation, etc.), all sums paid will be refunded to the customer.

 

3. Reimbursement terms

Refunds are made to the same payment method used when booking, within 14 days of cancellation confirmation.

 

4. Contact

For any questions or refund requests, contact us at:
gitesdesoursons@gmail.com
+33 6 74 15 29 31